Short version: sign in to the admin panel → click Billing → click Manage billing → Cancel subscription → confirm. Stripe handles the cancellation. You keep full access until the end of your current billing period. No phone call, no retention loop.
Step by step
- Sign in to admin.getlocalamp.com.
- Go to Billing in the nav.
- Click Manage billing. A new tab opens to Stripe’s Customer Portal.
- On the portal page, click Cancel subscription (top-right on most layouts).
- Stripe may ask a single “why are you canceling?” question. Answering is optional.
- Confirm.
- You’ll see a confirmation that cancellation is scheduled for the end of your current billing period.
When access ends
Default: end of the current billing period. Stripe keeps your subscription “active” until the period end, then flips it to “canceled.”
Example: if your monthly billing date is the 23rd and you cancel on the 5th, you have full access, and keep all your credits, through the next 23rd. You won’t be charged again.
Immediate cancellation isn’t offered through the portal by default. If you need it (e.g., you’ve been charged incorrectly), email support (at) getlocalamp (dot) com and we can process it with a prorated refund.
What happens at the end of the period
- Your plan drops to Free automatically.
- Your remaining credit balance stays — you can keep spending the credits you’ve already paid for.
- On the monthly refresh schedule, new credits add per the Free plan rules (1/month).
- All your data remains: clients, topics, style training, approved content, edit history. Nothing is deleted on cancellation.
What you don’t lose
- All your past generated content (drafts, approved, posted, rejected)
- Your business profile, topics, voice/tone, guardrails
- Your style training sources
- Your exemplar / learning history
If you resubscribe later, you pick up exactly where you left off.
What you do lose
- Your monthly credit allowance — it reverts to the Free plan’s 1 per month.
- Your website stays built but stops being served. We keep the draft, your hostname and your paid setup fee indefinitely; you republish free whenever you come back.
- Funnels, the CRM and calling — these are part of Agent Pro and stop with it.
- Your second workspace — Free supports one.
Can I pause instead?
Stripe’s portal doesn’t offer a pause option on LocalAmp’s plans. The practical equivalent is canceling and resubscribing when you’re ready.
Can I get a refund?
Stripe’s portal doesn’t offer self-serve refunds. For a refund (prorated or full), email support (at) getlocalamp (dot) com with your invoice ID and the reason. We review each request and respond within a business day.
Coming back later
Returning is a normal Checkout flow:
- Sign in (your account still works at the Free plan).
- Go to Billing → Upgrade.
- Complete Checkout. Benefits are active immediately.
Your old data is right where you left it.
Can’t sign in to cancel?
If you’re having trouble logging in to reach the cancel flow, see Can’t log in / didn’t get the email. Or email us directly at support (at) getlocalamp (dot) com and we can cancel from our side.
See also: How credits work · Understanding the Free and Agent Pro plans.